FAQs
How We can Help
Give us a call or fill out our contact form to get a quote.
Call us to see how much your job may cost. We are capable of handling almost any cleaning-related job. If not, we will find a professional who can accommodate you.
Yes. You do not need to buy or give us access to anything we need need to do our job. We use eco-friendly cleaning supplies as much as possible. If you have a special need, such as needing unscented products, or want us to use your own supplies and equipment, just let us know.
Definitely. A team that is familiar with your home can clean most efficiently and effectively. Of course, if a team member is unavailable at your appointment time, we will send a substitute to ensure you receive service.
Residential cleanings are 7 days a week from 7:00 am – 6:00 pm.
Our cleaning crew will arrive within a two-hour time window of your appointment, as specified by a Pearlstine’s Cleaning service representative.
Each of our cleaning teams handles approximately two to five jobs each day. The clients scheduled before you and traffic conditions can sometimes affect us very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
We clean the interior of windows only, due to the company’s insurance stipulations.
We send individuals for smaller jobs and a team of two for bigger jobs.
Pricing & Policies
An average job includes standard and deep cleaning, janitorial services, and similar situations.
We are able to offer flat rates for average-size jobs, but every once in a while, we encounter a job that is bigger than average. For reference, the following images DO NOT depict an average job:
In the event that your job is bigger than average, please don’t worry. We will still come clean your home, but the cost of our services will be higher according to the extent of the job. When you call, we will ask if you would like us to complete the job at the adjusted price, work from your priority list, or cancel the job. We will schedule an appointment so we have enough time to complete the job. Check out our Gross Filth page for more information on bigger-than-average jobs.
Pearlstine’s Cleaning policies are designed to promote a reliable, consistent experience for our customers and staff alike.
Therefore, fees apply when bookings are canceled or rescheduled. Please provide at least 48 hours notice for all cancellations otherwise 25% of the estimated cleaning quote is applied.
Our service plans are based on the average time it takes to clean a home the size of yours. If your home is in a condition that requires special attention and takes more than an extra hour to clean, we reserve the right to bill you for extra time at an hourly rate.
In the world of house cleaning, the average home size is determined by the number of bedrooms and bathrooms. Please note that nontraditional homes or irregular spaces may not be “average” and may require more or less time to clean.
Regular cleanings allow your team to become familiar with your home. Consequently, the cleaning takes less time to complete and your charge is less. That is why weekly, biweekly, or monthly services cost less than a first-time or one-time cleaning.
Our rates, our guarantee, and our dedication to you remain the same whether you book us for a single or recurring cleaning service.
No contracts.
We’re happy to earn your business each time we clean, and we have built Pearlstine’s Cleaning doing just that.
If you book with a credit card, we will charge your card on the day of service. We accept Visa, MasterCard, and American Express.
If you prefer to pay with a check or cash, we require payment by the day before your scheduled service. Please note that returned checks are subject to a $35.00 processing fee.
VISA, MASTERCARD, & AMERICAN EXPRESS
If you prefer to pay with a check or cash, we require payment by the day before your scheduled service. Please note that returned checks are subject to a $35 processing fee.
Trust & Safety
If any issues arise, your cleaning team will call us immediately. Our office staff will then notify you of the issue and help find a resolution quickly.
Without question. We conduct thorough background checks on all our employees, as well as random drug tests. We also insure our professional house cleaners. No matter whom you hire to clean your home, always insist on a criminal background check.
Commercial Cleaning
- We provide customized high-quality services for all business types and size
- We offer competitive pricing and free estimates
- We have quality trained, supervised, and uniformed employees
- We only hire staff who we believe will adhere to our high standards and fit our brand.
- We are available to serve you 365 days a year, 24 hours a day, seven days a week, including emergency services.
Our range of commercial cleaning services includes janitorial work, floor and surface sanitizing, disinfection services, window washing, vacuuming and carpet shampooing. We also provide special event clean up, pre-and post-Construction cleanups, Day or night porter services, recycling, light bulb replacement and a varity of other commercial cleaning categories.
This depends entirely on what your needs happen to be- we can create customized schedule plans tailored specially for each client depending upon how frequently their premises need servicing; whether it’s daily/weekly/monthly or a one off occasion, then get in touch today so we can organize something that fits Your needs.
Absolutely. We are fully insured and bonded. We carry:
- General liability insurance
- Liability umbrella policy
- Worker’s compensation insurance
- Janitorial bond insurance for breakage or proven theft
Our client locations are under close supervision by an assigned Manager and supported by our internal Customer Care Team.
All of our team memebers are available 24/7 to address any issues, concerns, or requests. Please feel free to contact us. (904) 302-1013 or info@pearlstinescleaning.com
No. We clean before during or after business hours, or any time you prefer. Our cleaning services and schedules are tailored to meet your specific needs.
Our fully intergrated Employee/Caller location verification System allows us to monitor our staff and hold everyone accountable. The automated program enables us to:
- See and receive alerts when our employees enter and exit the designated location
- Keeps track of every minute our staff members are spending at each location
- We are proactive in making sure the appropriate number of employees is set to every location
- Know when an employee clues’nt call in for work within 15 minutes of the expected start time
We fully understand the importance of Knowing who’s in your building. Every one of our employees is required to wear a uniform and carry. identification.
Residential Cleaning
The most important consideration when hiring a cleaning company should be knowing who you’ll be allowing to enter your home. You need to be able to trust the people with access to your home 100 percent. At Pearlstine’s, we take your security seriously. Our goal is to be the best part of your day, and that can only happen with the best people. Fully trained, background and drug tested, our team members embrace our culture of helping others. This process is costly and extensive, and it is difficult for hiring individual cleaners or small cleaning companies to do. You can be confident we have the skills and resources to do it.
Pearlstine’s Cleaning and its staff are bonded and insured, so you are protected against loss and breakage that may occur while we are cleaning your home. We carry worker’s comp insurance on all our employess so if one of our staff is injured while cleaning your home you are not responsible for any of their medical bills. Pearlstine’s Cleaning is licensed to conduct business in your area and we pay all federal, state, social security, and all other required payroll taxes. Less hassle for you!
Pearlstine’s Cleaning guarantees the quality of our work. We strive to be detail-oriented, consistent, and if you are not completely satisfied, we will glady come back at no additional charge and re-clean the problem area (see What is your Service Guarantee? below.)
We’ve been in the residences and businesses since 2008, so it safe to say we know a little bit about cleaning! Our teams are professional trained on the most current methods for safely cleaning all surfaces in your home.
We just need a few things from you to get ready beforehand.
First thing first, decide whether you are staying home during the cleaning service, if you are leaving right before handling the keys, or if you will not be home. Promptly let us know during the booking process or before the cleaning day to ensure our staff will be able to enter your home.
Next, please declutter you home a bit. Of course, this doesn’t mean you need to vacuum, wipe surfaces, dust, or any other cleaning related task. That’s what we are here for! We just need you to pick items up off the ground and arrange items the best you can. For our cleaners, this means less time and energy spent picking up tems allowing them to focus on cleaning your home.
Finally, don’t forget to place important documents in a safe area such as a drawer or cabinet. Otherwise, they could be mistakely disposed of by our cleaning staff.
After you take all previous steps, feel free to plan out your day while we clean your home!
You being home to let our staff in is great. It’s perfect for starting right away. In fact, it’s common for customers to wait for our staff to arrive, leave us the keys, and then depart to enjoy their free time. If you want to, you can give us brief instructions or any information you deem necessary.
You do not need to stay home while our staff works their magic. But if you choose to do so, we kindly ask you do two things:
Please do not ‘helicopter’ the cleaners. They are professionals with plenty of cleaning experience. Of course, they can miss an area or surface from time to time, like any human being. If that is the case, please wait until they finish and if you wish to, you can check their work and point out if there’s anything that was not completed to your satisfaction.
If you prefer to stay home, we do ask you to please stay out of technicians’ way while they’re working. If you are working, please briefly leave when it’s time for our staff to clean your office or workspace. As a courtesy, we ask that you take a break or continue your work in a dlifferent area.
For our staff to enter your home, you have two main options. Many customers purchase a lockbox and provide the code to our cleaners so they are able to go in, do their job and securely lock up before leaving. You can also leave your key in a discrete place on the premises.
For apartment cleaning, you have an additional option: you can call your leasing office and let them know about your maid service coming in and authorizing them for a key to your apartment. Once the cleaners arrive, they exchange their ID for the key at the leasing office, and they give it back once they finish.
We love pets! If your dog or cat is comfortable with us, he or she is free to roam. We do like to know prior to your first cleaning if you have a pet, along with each pet’s name, so we can talk to them and help them feel comfortable with us. Many pets that are friendly around cleaning techicians while their owner is home may behave differently to us when the owner is not present. If a pet exhibits aggressive behavior while we are presently working, we may ask you to contain him or her during our visit.
At Pearlstine’s Cleaning, we work hard to ensure your happiness during the entire process; during, before, and after your cleaning. Part of this involves quality control once our staff completes the service. The very next day after you’ve booked your cleaning service, we will call you and ask you a few questions about our staff’s performance and interaction with you.
Our work is guaranteed. If you are dissatisfied for any reason, please call our office within 24 hours of your cleaning and we will return within two business days, or as soon as possible based on your schedule, to make things right!
Our office hours are Monday-Sunday from 7:00 AM to 6:00PM. We try our best to accommodate your preference on cleaning days. You will be asked what day of the week you prefer, and if you prefer a morning or afternoon cleaning time. We can give you a time range when to expect us but we are unable to give you a specific arrival time for your cleaning due to traffic, weather-related road conditions, and unexpected situations that occasionally pop up.
Gross filth and some special event cleanings are available 24/7.
